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We conceptualized iWare™, with one
simple, yet elegant plan: to provide solutions at the
best value, in the shortest possible time.
Software acquisition is a process that companies
undertake to enhance the manner in which business is
conducted A software acquisition is always made up of
the following (1)Software license purchase (2)Support
Charges
In
most of the cases companies tend to concentrate too much
of their attention to software licensing acquisition
ignoring the fact that its the timely and effective
support services that go a long way in deciding whether
the software acquired is running successfully or
otherwise. A company succeeds in having used a software
generate returns on its investment only when its
implemented, running successfully and filling the
purpose for which it was acquired. Support charges are
usually not very clear and they may at times alter the
entire cost of software acquisition and implementation -
in most cases if not estimated correctly leading to
failure of the entire purpose. Support costs - and
companies usually tend to ignore this fact. The faster
the response time - the more expensive the affair. More
onsite visits leads to increased costs.
The
entire thought behind iWare™ was- To offer the
fastest possible response in the least possible time.
Reduction on visits leading to lowering of
costs
iWare™ is being
conceptualized in stages -
Online Incident Management / Online
Training- wherein a user can put in his queries and
be assured that our engineers will respond to him at the
earliest. Using advanced software techniques we would be
remotely assisting you in enabling a smooth transition /
provide training.
Knowledge Repository - This is a bank in
itself. A complete warehouse of all the possible
questions and queries with their solution which is
currently in its finishing levels and will soon be
launched. It is being built by a dedicated team of
engineers who are trying to present the knowledge
repository in a more user friendly manner by presenting
it in a FAQ format.
How Do I? - currently in the conceptual
stage that plans to provide a pictorial depiction of how
one can use any of the functions or features in a
step-by-step format.
You
can register and start using this unique
experience. |