Contact US | Subscribe |
Home | Products | Consulting | Development | Support & downloads |

Partners


iWaves Support Solutions

 


 

iWare

We conceptualized iWare™, with one simple, yet elegant plan: to provide solutions at the best value, in the shortest possible time.

Software acquisition is a process that companies undertake to enhance the manner in which business is conducted A software acquisition is always made up of the following (1)Software license purchase (2)Support Charges

In most of the cases companies tend to concentrate too much of their attention to software licensing acquisition ignoring the fact that its the timely and effective support services that go a long way in deciding whether the software acquired is running successfully or otherwise. A company succeeds in having used a software generate returns on its investment only when its implemented, running successfully and filling the purpose for which it was acquired. Support charges are usually not very clear and they may at times alter the entire cost of software acquisition and implementation - in most cases if not estimated correctly leading to failure of the entire purpose. Support costs - and companies usually tend to ignore this fact. The faster the response time - the more expensive the affair. More onsite visits leads to increased costs.

The entire thought behind iWare™ was- To offer the fastest possible response in the least possible time. Reduction on visits leading to lowering of costs

iWare™ is being conceptualized in stages -

Online Incident Management / Online Training- wherein a user can put in his queries and be assured that our engineers will respond to him at the earliest. Using advanced software techniques we would be remotely assisting you in enabling a smooth transition / provide training.

Knowledge Repository - This is a bank in itself. A complete warehouse of all the possible questions and queries with their solution which is currently in its finishing levels and will soon be launched. It is being built by a dedicated team of engineers who are trying to present the knowledge repository in a more user friendly manner by presenting it in a FAQ format.

How Do I? - currently in the conceptual stage that plans to provide a pictorial depiction of how one can use any of the functions or features in a step-by-step format.

You can register and start using this unique experience.

iWare™ aims at
Increasing the ROI
Time and money is not spent in chasing the software support executive
 You are not being chased for not having done a successful implementation within deadlines
Successful implementation ......leads to increase in revenues leading to higher profits
   About iWaves Privacy Contact                     © 2004 Infowaves (India) Solutions Pvt. Ltd.. All Rights Reserved.