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| Serialized
Tracking of All Components and Peripherals from Multiple
Suppliers |
Everest can
generate unique serial numbers and barcode labels for every
component or item that enters your inventory - even items that
don't have manufacturer serial numbers: every SIMM, USB thumb
drive, or printer. That gives you an unprecedented level of
accountability and control.
Most retailers try to avoid single-source suppliers by
purchasing systems and components from multiple vendors. But
that can create part-tracking challenges when you need returns,
repairs or credit. (e.g. - is that 80 GB disk drive from
wholesaler A, B or C?).
Everest can track serial numbers for all parts and components
and ensures that any required returns get directed to the
original supplier.
- Serial-number generation for every component in your
build.
- Appropriate for expensive components or high-volume
components.
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| Smarter Sales
Process Tools |
- Your sales representatives can use profit-analysis tools
in real-time - while on the phone with prospects and customers
- to make intelligent negotiation decisions and bring in deals
at profitable levels. That increases your deal flow and
profitability.
- You can easily offer customer-specific discounting based
on volumes, negotiated contracts or other
mechanisms/arrangements.
- View related multimedia attachments online - such as
vendor fact sheets, images, user guides, rebate slips and
more.
- See real-time stock availability so you know what you have
on hand to sell.
- Immediate cross-sell/up-sell prompting or substitution
recommendations turn your sales representatives into helpful
consultants who solve customer challenges generating more
revenue for you. You also increase revenue and improve sales
productivity.
- Everest can instantly display details on customer
activity, current balances, and other information that helps
your reps serve customers (and your business) better and
faster.
- CRM Studio, an open-ended, powerful business activity
monitoring tool can automatically respond to events and
triggers that you define. For example, Everest can instantly
notify the sales team of new products or special offers; when
service delays occur in the field; or when a long-delayed
replenishment finally arrives at the warehouse..
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| Complete Web
Store |
Everest
Advanced lets you quickly create a customized, fully functional
Web store for your retail/resale business with every major
feature you need to sell more computers and computer
accessories:
- Product-catalog publishing - with secured, real-time
pricing and promotions offered to named customers.
- Shopping-cart processing.
- Inventory/product availability.
- Order tracking.
- Freight calculations.
- Sales-tax calculations.
- Credit-card processing (with fraud protection and
intrusion detection).
- Cross-selling/up-selling/suggestive selling.
- Automatic product configurator with predefined kits and
optional upgrade/downgrades for individual components.
- Web promotions and coupons for product pricing and
freight.
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| Real-Time
Inventory |
Everest's
ability to provide real-time visibility to give you a complete,
accurate, and up-to-the-minute picture of your inventory
translates into several advantages:
- See stock availability in real time - from multiple
locations, not just your current location.
- See sellable vs. defective (or to-be-tested) stock.
- See through the supply chain - open replenishment orders
and delivery dates - to know what ship dates you can
confidently promise your customer. That lets you take orders
without items in stock.
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| Shipping
Flexibility |
You can
provide customers with real-time shipping and insurance costs
from multiple carriers and delivery methods thanks to Everest's
flexible and configurable freight estimator. |
| Return
Merchandise Authorizations (RMAs) |
For too many
retailers and systems integrators, the fundamentally broken RMA
process translates into a roomful (or worse) of unsaleable
inventory that you can't track back through your supply chain.
Everest provides automated processes for managing the entire
RMA process - whether you're receiving them from customers or
shipping them back to your vendors or suppliers.
For instance, Everest helps you cross-ship returns for
repairs or credits (improving customer satisfaction).
- Complete RMA processing and tracking.
- Full RMA tracking back through your suppliers.
- Warranty tracking.
- Reduction in unsaleable inventory.
- Track your return rates and defect rates to focus on
higher-quality components.
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| Fraudulent
Returns |
Too often,
retailers are victimized by customers who order one component
and fraudulently return a similar (but defective) component.
Everest associates a component's serial number with a particular
customer to reduce the possibility of mistaken or fraudulent
returns. |
| Profitability
Analysis |
Through
barcodes and serial numbers, Everest can track each component,
part, subsystem or computer that comes into your business - and
match it to a specific PO and the price you paid. That means you
can quickly calculate the exact cost - not just average cost -
for any particular product you sell and what your exact profit
was for that sale. |
| Sales Channel
Diversity |
Your
business needs to accommodate multiple sales channels - walk-in
retail, telesales and Web. Everest Advanced is an end-to-end
solution to support multiple sales, delivery and return
channels. Everything works together as a single, fully
integrated system - there's no awkward patching together of
separate systems from different vendors with different
interfaces and periodic batch updates of data. |
| Third-Party
Special-Order Items |
You don't
want to clutter up - and maintain - your online catalogs with
potentially thousands of SKUs from third-party suppliers.
Everest lets you "externalize" that data while giving you fast
and easy access to supplier databases for special-order items. |
| Analytics |
Everest
Advanced includes complete reporting, analysis and query tools
to let you slice and dice your data to get a complete view of
product movements, profitability (by product, sales rep,
channel, or other dimensions). |
| Scalability |
For
retailers and systems integrators, rapid growth is a business
mandate. Leveraging a pure Microsoft platform, Everest Advanced
is the business automation solution that can grow with you. The
Microsoft SQL Server platform makes customizations and
integration affordable. Work with Everest's partners or
professional services group to customize and integrate with
outside systems such as eBay, Yahoo!, price-comparison engines,
data feeds, and other third-party tools and components and
you're leveraging a computing infrastructure on par with your
much-larger competitors. |
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